ติดต่อเรา
We’re here to help you and your pet. Whether you have a question about sizing, shipping, or an existing order, our team is ready to assist.
Get in Touch
Business Name: Brats Pet
Legal Entity: BRATS AND FRIENDS PTE. LTD.
Legal Entity: BRATS AND FRIENDS PTE. LTD.
For general inquiries, order support, and returns.
We aim to respond within 1–2 business days.
We aim to respond within 1–2 business days.
Phone & WhatsApp
+65 9654 9024
Available on WhatsApp for quick questions and order updates.
Response time: Usually within a few hours during business hours.
Response time: Usually within a few hours during business hours.
Business Hours
Response Time: We typically reply to emails and WhatsApp messages within 1–2 business days. For urgent order issues, WhatsApp is usually the fastest way to reach us.
Before You Contact Us
Order Support
If your inquiry is about an existing order, please include:
-
Your order number
-
The email address used for the purchase
-
A brief description of the issue
Returns & Defects
If your item arrived damaged, defective, or incorrect:
-
Email nic@brats.pet within 14 calendar days of delivery
-
Include your order number and clear photos of the issue
-
We will review and reply with next steps within 1–2 business days
For full details, see our Refund Policy.
Shipping Questions
-
Free shipping on orders of USD 60 or more, or the equivalent amount calculated at checkout in your local currency.
For orders below the free-shipping threshold, standard shipping is USD 6 to Singapore and Malaysia, THB 34 within Thailand, USD 15 to the United States and Canada, and USD 7 to Australia and New Zealand. Your final shipping charge is shown at checkout. -
Delivery time: 7–15 business days, including order processing and transit time
-
International orders may be subject to customs duties and fees borne by the receiver
For full details, see our Shipping Policy.
Connect With Us
Stay updated on new releases, pet care tips, and behind-the-scenes content.
-
Instagram — @brats.pet
-
Facebook — Brats Pet
Frequently Asked Questions
Where do you ship from?
We fulfill orders from Thailand and ship internationally across Singapore, Malaysia, Thailand, Australia, New Zealand, Canada, United States of America
We fulfill orders from Thailand and ship internationally across Singapore, Malaysia, Thailand, Australia, New Zealand, Canada, United States of America
Do you have a physical store I can visit?
We currently operate online only. Our registered address is our operations hub and is not open to the public for walk-ins.
We currently operate online only. Our registered address is our operations hub and is not open to the public for walk-ins.
How do I choose the right size?
Each product page includes a detailed size chart. For harnesses, measure the widest part of your dog’s chest and the base of the neck.
Each product page includes a detailed size chart. For harnesses, measure the widest part of your dog’s chest and the base of the neck.
What payment methods do you accept?
We accept Visa, Mastercard and local payment methods via HitPay.
We accept Visa, Mastercard and local payment methods via HitPay.